A: Currently telephone sales support is from Mon-Sat, 7am - 4pm PST and is closed on major US holidays. Email and live chat support is available 24 hours a day, 7 days a week!

Telephone Support: 1-888-470-6111, ext 1 / 1-619-446-6329, ext 1

Email Support: sales@vacation-renter.com

A: As all of our owners have differing rental policies, you must be sure to read the "cancellation and damage policy" before booking the unit. This will detail the payment and cancellation terms, as well as any further terms outlined by the individual owner. Acceptance of the rental policy must occur before a booking can be made. If you have any questions regarding a specific policy requirement please feel free to contact us directly and we will be happy to assist you.

A: There are many great reasons why vacation rentals and private homes are becoming an increasingly popular accommodation choice amongst travelers. Here are just a few!

Value - Vacation rentals are often more inexpensive than standard hotel stays, especially for larger groups. Instead of booking 2-3 extra rooms for larger groups, one rental can accommodate everyone! What's more, since all of our listed rentals come with fully-equipped kitchens and dining areas, home-cooked meals are a great way to keep costs down even more. Dollar for dollar, private vacation rentals cannot be beat when comparing costs to that of traditional hotel prices.

Comfort - Vacation rentals come fully-furnished and complete with all of the comforts of home. Larger floor space and living quarters help you truly relax during your vacation or business travel.

Experience - Staying in a vacation rental can offer a truly special and unique vacation and holiday experience. The intimacy of staying within a private vacation rental can truly enhance and transform the vacation experience into a one-of-a-kind vacation. Many seasoned travelers are finding themselves increasingly returning to vacation rentals versus hotels, as each stay is unique and special.

A: All of our units are screened and reviewed extremely carefully. Because of our payment structure to our owners, there is zero chance of renting a "phantom" property. We also greatly encourage the use of the "guest comments" section on each individual listing page. This will help shed some light on past experiences other renters have had with a particular property.

A: We don't add any booking fees or extra costs to the traveler making reservations through us. Unlike virtually every other vacation rental website on the internet, our owners have contractually agreed NOT to raise there prices when listing their units. The prices shown are the prices coming directly from the owners themselves. There are no inflated costs or commissions when booking through us. Always note that EVERY short-term vacation rental and hotel within Lake Tahoe MUST charge to appropriate Transient Occupancy Tax (TOT). Owners offering their rental for short-term occupancy must be registered with the city in order to do so. This is for the protection of travelers coming to visit our area. Currently this TOT is 10% of the reservation total. When researching private rentals on other sites, be sure to ensure that this is being charged. If not, they are breaking the law!

Please note that many of the coastal towns and cities assess their own independant TOT rates which could differ from Lake Tahoe. These will always be reflected on the "reservation details" page of the booking engine.

A: By researching units and booking online with us, you can be confident in receiving a quality product for the best possible price. Unlike virtually every other vacation rental website on the internet, our owners have contractually agreed NOT to raise there prices when listing their units. The prices shown are the prices coming directly from the owners themselves. There are no inflated costs or commissions when booking through us.

3 MORE REASONS TO BOOK WITH US

1) Ease of researching only availably units. You are not wasting time calling and inquiring about potentially unavailable rental units.

2) Detailed unit descriptions. With our "guest comments" and "virtual tour" sections, you can be sure that you are gaining access to the most detailed information available. We are constantly adding more features to help guests determine which units are the best suited to their needs, such as detailed mileage and photo descriptions of every unit.

3) Real-time booking availability. Search. Book. It's really that easy.

A: BookTahoeRentals.com specializes in real-time, online vacation and hotel rentals. Guests are able to research, inquire, and book available vacation and hotel rentals 24 hours a day, 7 days a week. This can be done either through our telephone support department or over the internet through our secure online booking calendar. Even better, because www.BookTahoeRentals.com is part of the Vacation-Renter, Inc. travel family, we also have the benefit of being part of a global sales and customer service support system.

A: Booking online is easy. Follow these simple step-by-step instructions and you'll be done in no time!

1) Go to the home page located at www.BookTahoeRentals.com

2) Enter your requested dates into the calendar on the right-hand side of the homepage. This is to the right of the pictures that appear of Lake Tahoe.

3) A list of available units will appear in alphabetical order.

4) By clicking "photo and info" beneath each of the available units you will be able to review helpful information such as past guest comments, virtual tours, distances to major attractions, and specific sleeping arrangments.

5) Once you have found a unit that interests you, continue clicking "book now" and follow the steps for inputing your credit card information. Units that have "request only" do not have the exact dates available. If your trip is flexible you can click on "request only" to view the unit calendar.

6) As soon as you submit your information you will receive TWO emails from us. Once will contain your reservation receipt and the other will provide very specific contact information for the owner/manager of the particular unit that you have rented.

7) The owner/manager of your rented property will be in contact with you that very same day, usually within the hour. They will introduce themselves via a phone call and an email. At this point, specific check-in instructions can be discussed. Many owners are very flexible with regards to either meeting times, key codes, or even the FedExing of keys to your home or office prior to your departure to Lake Tahoe!

Currently telephone sales support is from Mon-Sat, 7am - 4pm PST and is closed on major US holidays. Email and live chat support is available 24 hours a day, 7 days a week!

Telephone Support: 1-888-470-6111, ext 1 / 1-619-446-6329, ext 1

Email Support: sales@vacation-renter.com